Manufactured home & RV communities in AL, FL, NC, SC and TN
Tenant Web Access
River Front CommunitiesRIVER FRONT
Communities

Frequently asked questions

Answers for buyers, renters, and current residents. Still stuck? Ask your community manager or send us a message.

General

What are the advantages of manufactured homes?

Manufactured homes are built in a controlled factory environment and transported to their location. They offer cost-effective living — on average significantly less than site-built houses, quick construction with no weather delays, meticulous quality control, a wide range of customization options, and modern energy efficiency with efficient appliances and insulation.

What types of properties are available?

Two main types: mobile homes — affordable housing with modern amenities, and RV lots — perfect for those who enjoy the RV lifestyle.

What are the costs of living in a community?

Costs vary depending on the type of property, location, and amenities. Ask the community manager for the current lot rent and any applicable fees.

Can I make changes to my lot or home?

Residents must get permission from the Community Manager before making changes — including sheds, decks, steps, porches, fences, and driveways. Your manager will provide the proper forms. Many cities and counties also require permits.

Billing

When is my bill generated?

Billing runs from the 1st to the last day of the month. Your bill is generated on the 27th and charges are visible on your Tenant Web Access portal.

How can I pay my bill?

Pay online through Tenant Web Access with a card or bank transfer, set up automatic payments, or use CashPay by Zego at locations like Walmart and Kroger — ask your community manager for your CashPay number.

What if I receive a late payment notice?

Rent is due on the 1st. On the 6th, late fees are automatically added. In AL and SC an additional late fee is added on the 20th. Pay immediately to avoid further fees and potential eviction — you can usually pay online or via CashPay even after the due date.

Is there a mobile app?

Yes. Download the rmResident app from Google Play or the App Store. The company code is riverfront. Use the same email and password as your Tenant Web Access login to pay rent, submit tickets, and message your manager.

Maintenance

How do I submit a maintenance request?

Log in to Tenant Web Access, click Service Issues in the top navigation, then Add Service Issue. Fill out the title and description, optionally attach a photo, and click Submit.

Winterizing and protecting your home

Every resident is responsible for making sure their home is winterized and prepared for winter. Remove all garden hoses from the outside faucets and make sure those faucets are not left dripping. Check underneath your home for water or sewer leaks and correct any you find.

Once any leaks are fixed, wrap the water pipes with insulation and heat tape — including the outside connection pipes and meters. Make sure the skirting around the bottom of your home is fastened and secure: open skirting acts as a wind tunnel that keeps cold air trapped under the home and can freeze the pipes underneath. These steps help prevent frozen pipes and also lower the cost of heating your home.

Please note the community is not responsible for broken or frozen pipes on resident-owned, financed, or lease-with-option-to-purchase homes, so it is very important that your home is properly prepared. Letting your faucets drip all winter to prevent freezing is against community rules — it causes large water bills and forces us to recover unnecessary expenses.

If you notice water or sewer leaks on vacant lots or other residents' homes, please notify management immediately so we can get them corrected. We wish you all a safe, healthy, and warm winter!

How should I care for the septic and sewer system?

Many of our communities are on septic systems. As part of your lease, residents are responsible for any damage or repairs caused by misuse of the system their home is connected to. Misuse of the system includes:

  • Pouring grease, oil, or used coffee grounds down the drains
  • Pouring any chemicals down the drains, including products to unclog sinks or clean toilets
  • Pouring food waste down the drains, including after a garbage disposal
  • Flushing any type of baby wipe, feminine hygiene product, diapers, floss, or paper towels
  • Over-saturating the system by running high-water appliances at the same time

Excessive water use: please treat this as formal notice that excessive water use — as determined in the reasonable and sole discretion of River Front Communities — is subject to penalties, as it can damage the septic systems (including any repairs or pumping). Please get all leaks fixed immediately.

How do I find a water leak?

Check toilets (place food coloring in the tank — if it seeps into the bowl there’s a leak), faucets and showers, the water heater base and pressure valve, outdoor spigots and irrigation, and under the home for pooling or dripping.